How-to guide
Connect recital ticketing
Understand which system owns seats, payments and admission.
For Owners and permitted integration administrators
Before you start Pro or Club recital tools; a supported, configured and enabled ticketing provider.
Prepare the integration#
Open Activities → Ticketing and the academy's integration settings. Confirm the provider account and event mapping with the person responsible for ticket sales.
- Check that the integration is enabled for your academy and environment.
- Map the correct recital/show to the intended external event.
- Review the ticketing link or synchronised status before sharing it with families.
- Test the complete supported journey with the provider before announcing sales.
Know where to resolve issues#
The specialist provider owns seat allocation, checkout, ticket issuance, refunds, barcodes and admission. Kelab's recital programme remains a separate record.
For a seat, refund or invalid ticket issue, use the provider's support and operator tools. If Kelab shows a delayed status, inspect the integration state and ask the academy administrator to investigate. Do not issue a replacement sale merely because a status update is delayed.