# Connect recital ticketing

Understand which system owns seats, payments and admission.

Type: How-to guide

For: Owners and permitted integration administrators

Before you start: Pro or Club recital tools; a supported, configured and enabled ticketing provider.

Reviewed: 2026-09-16

## Prepare the integration

Open Activities → Ticketing and the academy's integration settings. Confirm the provider account and event mapping with the person responsible for ticket sales.

1. Check that the integration is enabled for your academy and environment.
2. Map the correct recital/show to the intended external event.
3. Review the ticketing link or synchronised status before sharing it with families.
4. Test the complete supported journey with the provider before announcing sales.

## Know where to resolve issues

The specialist provider owns seat allocation, checkout, ticket issuance, refunds, barcodes and admission. Kelab's recital programme remains a separate record.

For a seat, refund or invalid ticket issue, use the provider's support and operator tools. If Kelab shows a delayed status, inspect the integration state and ask the academy administrator to investigate. Do not issue a replacement sale merely because a status update is delayed.

## Related guides

- [Plan and publish a dance recital](https://kelab.app/docs/dance-recitals.md)
- [Launch and integration availability](https://kelab.app/docs/availability.md)
- [The different kinds of money in Kelab](https://kelab.app/docs/money-explained.md)