How-to guide
Request and manage make-up lessons
Use an eligible credit to request a replacement session with the right capacity and policy.
For Permitted guardians/players; owners and head coaches
Before you start Pro or Club vertical operations, an eligible make-up credit and a configured booking policy.
Request a replacement session#
An absence does not automatically mean every session is available as a replacement. Credits have eligibility and expiry, and replacement sessions have capacity.
- Open Activities → Make-ups for the correct participant.
- Review the available credit and its expiry.
- Choose from the eligible sessions shown and submit the request.
- Check whether the booking is confirmed or awaiting approval. Reopen it before attending if a decision is pending.
Manage the booking#
Authorised operators configure the booking policy and review requests. A pending request is not the same as a confirmed seat. Use approval, decline or cancellation actions so capacity and credit state remain consistent.
If the participant does not attend, use the no-show resolution workflow under the academy's policy. Do not issue another credit before checking what happened to the existing one. Cancellation and restoration rules depend on the stored policy and timing.
If no sessions appear#
Check the credit's expiry, eligible groups, participant, session window and capacity. Ask the academy about available options; an empty list does not mean the request was lost. If another family takes the last place, refresh and choose an available session.