How-to guide
Send notices and check delivery
Reach the intended people and distinguish delivery from reading.
For Authorised academy staff; all members as recipients
Before you start Notices access. External channels require configuration, release enablement and recipient consent.
Prepare a useful notice#
Use a short title and put the action, date and relevant group first. Keep sensitive medical, safeguarding and payment details out of a general notice.
- Open Inbox and its notices area.
- Choose the audience by group, role or individual; review it before sending.
- Write the notice and choose immediate or scheduled delivery.
- Send or schedule it, then inspect recipient delivery/read state.
Interpret the status#
In-app delivery and read records are the product's primary communication record. Provider acceptance, a delivered message and an in-app read are different events. Do not assume every family read a notice because the send action succeeded.
SMS and WhatsApp apply to enabled operational notices only. They are launch-disabled until provider checks pass. A phone number alone is insufficient: verified contact, channel consent, recipient preference and suppression rules also apply. Automatic session, attendance and finance jobs are not blanket SMS/WhatsApp promises.
When someone did not receive it#
Check the audience, membership, schedule, delivery state and notification preferences. Ask the recipient to check the Inbox for the canonical notice. Escalate a persistent failed delivery with its reference; do not resend repeatedly when a provider outcome is uncertain.