How-to guide
Manage notifications and follow an update
Choose supported channels and know what a delivery status means.
For Academy members and notice publishers
Before you start A signed-in account; external channels depend on academy and provider configuration.
Choose and check#
Open account or notification preferences from Academy. Review the channels available for your account and academy.
- Set the preferences the form offers and save them.
- Use Inbox to read in-app notices and review their actual content.
- If you expect an email, check your address and spam folder.
- For a missing operational update, ask the academy to check its recipient scope and delivery record.
Understand delivery#
Provider acceptance means a provider accepted a message for processing; it does not prove the recipient read it. In-app read records are a separate signal.
SMS and WhatsApp notice delivery require enabled integrations and credentials. They are not a promise that every system notification uses those channels. Preferences cannot make an unavailable provider channel available. Do not rely on automated notices for emergencies.